Five Phase Methodology...
Overview...
...We begin with your business issues, challenges and the needs of satisfying your customers...
Your needs analysis begins with determining exactly what business problems your new software application solution will solve and includes any related problems that are expected to crop up in the near future. We then map out the process and optimally solves those problems.
The desire is always to have the latest and greatest toys, and really from a solutions development perspective it's not just about horsepower and feature/function. It's really about understanding your business.
Each client proposal is developed using a five phase standardized methodology. DFC International transforms issues and challenges into successful software application integration and a satisfied customer...
1.Scope and Define:
During this phase we will conduct interviews with key employees and management to define the problems and perimeters and we define your client's expectations
2. Evaluate and Design:
Creation of a prototype design that is the blue print of the system solution. The client approves the actual design document and project plan.
3. Map Workflow and Objectives:
An analysis of the data elements, data flows and system requirements. We establish a chart of responsibilities, actions and accountabilities that result in clearly defined data interaction within the proposed solution.
4.Develop and Test:
Create the system solution to meet the customer and system requirements test, and confirm the solution meets the proposed requirements.
5. Integrate and Deploy:
Prepare the site for installation of the system solution, integrate the necessary software, and test the data. We ensure 100% customer satisfaction.
Client care...
DFC International's Client Care provides high-quality software applications support that enables you to increase productivity and computer system uptime. Complete software maintenance support increases the availability of your applications. Client Care gives you the flexibility to choose the response time and coverage periods that meet your service needs.
Client care delivery...
REMOTE DIAGNOSTICS. Prior to any necessary on-site assistance, a DFC International Technical Support Engineer may initiate and perform remote diagnostics to facilitate problem resolution. By using a DFC -qualified support diagnostic software package to resolve problems remotely, DFC International can have your system up and running more quickly. We perform remote support only with your authorization.
ESCALATION MANAGEMENT
DFC International has established formal escalation procedures to solve complex problems. DFC International Client Care manages the escalation process, rapidly enlisting the skills of key problem solving experts from our team.
LATEST SOFTWARE UPDATES
As an authorized user, you will receive the latest software updates at no additional cost. These may include valuable new features and functionality, as well as technology and performance enhancements. Whenever we have a maintenance release for your software, we deliver it to you at no charge.
SOFTWARE MEDIA AND DOCUMENTATION
As DFC International releases updates to your software applications, the latest revisions of the software and reference manuals are made available to your System Manager on CD-ROM or online.
E-SERVICE
helps you resolve problems quickly on your own. Use E-Service to monitor your existing cases with Client Care. Add information to your open cases at any time and display detailed information about the cases.
WE ALSO OFFER A PAY AS YOU GO SERVICE
By paying as you go for the particular service you are interested in you are able to exercise your budget control incrementally. It allows you to "add as you need" components at a predictable price, lightens the stress, removes the headaches and keeps you in control.
PRODUCT ENHANCEMENT PROGRAM
There are times when what you really want is a change in the software, an enhancement or a new feature. Our Product Enhancement Program lets you propose new features and enhancements you would like to have available. Client care response times...
When your call is received at DFC International, a Technical Support Engineer quickly responds to gather information about the problem and begin work. If remote support is available, the engineer may access your system to run diagnostics.
Priority description...
PRIORITY 1
Production down or critical problem that causes an immediate major impact on the customer's business, and the customer's business cannot reasonably continue. No timely workaround exists that provides similar functionality and performance.
PRIORITY 2
High priority problem that has a moderate impact on customer's business; however, processing can still continue in a restricted manner.
PRIORITY 3
Medium or low priority problem that has a non-critical or minimal impact on the customer's business. The problem does not prevent processing.
